Return & Refund Policy

We partner with a print-on-demand fulfillment provider, which means every product is made especially for you after you place your order. Because of this, we do not keep inventory, and our return policy differs from traditional retail stores.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, misprinted, or incorrect item, we're sorry for the inconvenience.

Please contact us at orders@mountain-wizard.com within 30 days of delivery and include:

• Your order number

• Photos clearly showing the issue

• A brief description of the problem

If the issue is confirmed to be our error or a manufacturing defect, we will provide a replacement or issue a full refund at no additional cost to you.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.

Before reaching out, we recommend:

• Checking your shipping confirmation email to verify the delivery address.

• Contacting your local post office or carrier.

• Checking with household members or neighbors in case the package was delivered nearby.

If the package is confirmed lost due to the carrier or fulfillment process, we'll work with our fulfillment partner to provide a replacement or refund when eligible.

Returns & Exchanges

Because each item is custom made to order, we do not accept returns or exchanges for:

• Buyer's remorse

• Ordering the wrong size

• Ordering the wrong color or design

• Preference changes

Please review product descriptions and sizing charts carefully before placing your order.

Size & Color Changes

We do not offer exchanges for different sizes or colors after an order has been produced.

If you need a different size or color, a new order will need to be placed at your expense.

If your item was mislabeled or manufactured incorrectly, please contact us within 30 days of delivery at orders@mountain-wizard.com, and we'll gladly send a replacement or issue a refund.

Refunds

Refunds are only issued for:

• Damaged products

• Defective products

• Misprinted items

• Incorrect items received

• Orders confirmed lost in transit (when eligible)

Please email orders@mountain-wizard.com with your order number and photos of the affected item(s) so we can resolve the issue as quickly as possible.

Refunds are not available for buyer's remorse, incorrect size selection, or changes of mind.

Order Cancellations

Orders begin processing shortly after they are placed. If you need to cancel or modify an order, please contact orders@mountain-wizard.com as soon as possible.

Once production has started, we cannot guarantee that changes or cancellations can be made.

Non-Returnable Items

For hygiene and safety reasons, certain products, including face masks and other personal-use items where applicable, cannot be returned unless they arrive damaged or defective.

Questions?

If you have any questions about your order or this policy, please contact us at orders@mountain-wizard.com. We'll be happy to help and will do our best to resolve any issues as quickly as possible.

Wrong Address: If the customer provides an incorrect or incomplete shipping address, the order will be returned to our facility. The customer will be responsible for reshipment costs once an updated address is confirmed.

Unclaimed Orders: Shipments returned as unclaimed will require reshipment costs to be paid by the customer. After 30 days, unclaimed returns may be donated to charity.

Returns by Customer

Please contact us before sending any product back. Unauthorized returns sent directly to the fulfillment facility will not be accepted.

International & EU Customers

EU consumers: As our products are custom-made, the right of withdrawal does not apply to personalized items or unsealed goods that are unsuitable for return due to hygiene reasons.

Customers in Brazil may request a return within 7 days of delivery, provided the item has not been used or damaged.